Information prior to your

Domestic Energy Assessors visit.

 

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Please take time to look at the points below which will speed up your visit and the EPC certificate completion.

Domestic Energy Assessors tasks

• The energy survey will take approximately 30-45mins to record information including photographic evidence (this is only of property energy devices, or documentation to provide evidence of the visit for the report)

• I will require access to all rooms including all heat/light sources and access to the roof hatch access point during the visit. Restrictions - if you have restricted areas you do not want me to access then please send an email to me about this prior to the visit. This will be added to the report as it may change the energy rating of the final report.

• payment to be made before or at time of visit.

• Items I will be bringing – measuring laser, roof hatch access ladder, camera, paperwork, small office bag.

Customer’s tasks

• I will require yourself or a person of responsible age to be present at the property during the survey.

• Please ensure that any pets (Dogs, cats or other animals) are securely under your control during the survey.

• Please ensure that any valuables or personal possessions that you do not wish to be on view are removed or securely stored prior to the survey.

• Provide paperwork which would confirm the following, loft insulation, cavity wall insulation, boiler or heating information any renewable energy paperwork.

Once all the information has been collected, images, measurements, elements of the building structure, and renewable technologies the information will be taken away and calculated. The report is then compiled.

If for any reason it is not possible for me to inspect your property on the date shown please let me know by email at least 24 hours prior to the proposed inspection. If this is not the case then your deposit will be will be lost and a new appointment date will need to be raised.

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Terms and Conditions

 

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This Energy Performance Certificate is produced by an Energy Assessor, who is licensed by a

government approved Accreditation Scheme - in this case it is Elmhurst Energy.

The Energy Assessor has a duty, to provide an EPC in accordance with the ‘Scheme’ standards and

regulations.

To get a licence from the scheme an Energy Assessor has to Pass an assessment of skills, in line with National Occupational Standards

Energy Assessors must follow necessary standards and as specified by their ‘Scheme’ Code of Conduct.

An Energy Performance Certificate is not valid unless it has been produced by an Energy Assessor who is a member of a government approved scheme and it has been entered on the Energy Performance Certificate Registers. The Energy Performance Certificate Registers are operated by the Government via the gov.uk website. Any further services the Energy Assessor may provide are not covered by these terms and so must be

covered by a separate contract.

If you have any complaint about the Report, you can complain by following the complaints procedure, which is explained in more detail at the end of this document.

This Report tells you:

• The properties performance in terms of the energy used per square meter of floor area,

• energy efficiency based on fuel costs and environmental impact on Carbon dioxide (CO2)emissions.

• The energy performance of this property, on the date it was inspected, and then provides the necessary information to be added to the Energy Performance Certificate.

• The energy efficiency rating is a measure of the overall efficiency of a home. The higher the

• rating, the more efficient the home is and the lower the fuel bills are likely to be.

• The environmental impact rating is a measure of a home's impact upon the environment in

• terms of carbon dioxide (CO2) emissions. The higher the rating, the less impact it has on the environment.

• The Report also contains information about the energy and environmental performance of the home and suggests improvements that you can make.

This Report does not tell you:

• The value of your home or cover things that are more specifically considered when a valuation

• is provided, such as the locality of the home or the availability to public transport or facilities etc

• About the condition of the building or its building use, or about any health and safety risks.

• About a seller, buyer or lender of the property or why this Energy Performance Certificate was requested. Unless requested for note taking.

What is inspected?

• The Energy Assessor inspects the inside and outside of the building and the visible parts of the walls (no boring required unless you can prove in paperwork or visually) also the gas and electricity services.

• No parts of the building requiring access equipment will be inspected except lofts which can be safely accessed from a 3 metre ladder (which the Energy Assessor will provide).

Important note

• The inspection is ‘non-invasive’. This means that the Energy Assessor does not take up carpets, floor

• coverings or floorboards, move furniture or remove the contents of cupboards drill holes etc. Also, the Energy Assessor does not remove secured panels or undo electrical fittings.

• The Energy Assessor will say in a covering letter where it was not possible to inspect any parts of the home that are normally reported on.

• Where the Energy Assessor has reason to be concerned about these parts, the letter will tell you about any further investigations that are needed. The Energy Assessor does not Report on the cost of any remedial work or how these recommendations should be carried out.

Rights of the Energy Assessor to withdraw from the Contract

• The Energy Assessor has the right to withdraw from the agreed Contract if one or more of the following

• conditions apply:

• If the property poses a threat to the Energy Assessor’s health and safety beyond the normal

• domestic risks reasonable for a property in current residential occupation.

• If access, for the Energy Assessor’s visual inspection, is found to be restricted and if such restriction is likely, in their opinion, to have a material effect upon the completeness and/or accuracy of the EPC.

• If electricity, gas (if provided) and water services are not fully connected and in working condition during the inspection (which will include having a lamp in every light fitting).

• If any part of the property or the premises is a building site, unless the current building works are being managed by a contractor, who is competent in construction health and safety and who will be present throughout the duration of the inspection, ensuring compliance with the accepted site safety rules.

• If a potential or actual conflict of interest come to the Energy Assessor’s notice at any stage throughout the process. It should be noted that if the withdrawal is due to something the client or their agent’s could have prevented then the Energy Assessor reserves the right to charge a fee, pro rata, for the abortive work.

Rights of the Client to cancel the Contract

• The Client has the right to withdraw from the Contract at any point. Formal notice of withdrawal must be

• made in writing to the Energy Assessor 24hours before appointment. The Energy Assessor reserves the right to charge an abortive fee, pro rata, for work completed up to the point of the receipt of the Client’s Withdrawal Notice.

Data Protection

• The Energy Assessor will hold personal information in accordance Data Protection Act [2018] and this information will not be used for any purpose other than the production of the Energy Performance Certificate.

Complaints Statement

• If you have a problem, we can help

• We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaints procedure. Please make your feelings known as soon as possible and preferably in writing.

• First point of making your complaint

• We aim to resolve your concerns within five working days. Sometimes it may take longer to look into the matter fully. If that happens we will let you know within the 5 working days.

You can contact us in any of the following ways to let us know of the complaint:

Name of Contact: Ross Hutchison at EPC-Assessor.com

Write to us at: 219 Norman Rise, Dedridge, Livingston, EH54 6NW

Telephone us on: 07716 737302

E-mail us on: ross@epc-assessor.com

• In the unlikely event that you remain unhappy, you can ask for us to review your complaint.

• If after that review you are still not satisfied, you can ask the 'Scheme' to help. The 'Scheme' will investigate your complaint and if felt necessary, it will pass your complaint onto an Independent Adjudication Service to be nominated by the Scheme.

• This service, which is an entirely independent mediation and adjudication service will consider your complaint and decide whether to take action against the Energy Assessor as a result. The Energy Assessor can be ordered to undertake various actions including if appropriate, paying you compensation. The 'Scheme' details are provided below:

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The 'Scheme' details are provided below:

Elmhurst Energy Systems Limited

Unit 16 St Johns Business Park

Lutterworth

Leicestershire

LE17 4HB

Telephone: 01455833250

E-mail: enquiries@elmhurstenergy.co.uk

Website: www.elmhurstenergy.co.uk

Please be aware that the existence of this complaints process does not prevent you from pursuing a complaint through the courts and as such does not affect your existing statutory rights.

 

Thank You for your custom and your direction in achieving your Energy Performance Certificate. We trust that we will serve you and give you a good service.

 

Kind Regards

Ross Hutchison – EPC.Assessor.com